Effective Date: 01/07/2025
Last Updated: 01/07/2025
At Medsupply, we are committed to protecting the privacy and security of our website users, clients, and partners. This Privacy Policy outlines how we collect, use, and safeguard your personal information in line with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Medsupply is a UK-based pharmaceutical wholesaler licensed under WDA(H). We operate in accordance with Good Distribution Practice (GDP) and are regulated by the MHRA.
2. What Information We Collect
We may collect and store the following types of personal data:
- Name and contact details (e.g. email, phone number)
- Company information
- Professional identifiers (e.g. MHRA licence number, business registration)
- Website usage data (e.g. cookies, IP address)
- Any other information you voluntarily provide via forms or downloads
3. How We Use Your Information
We use your data to:
- Respond to enquiries and contact requests
- Register new customers and supplier partners
- Send updates or documents you request (e.g. licences)
- Manage and maintain business records
- Improve our website and service offerings
We will only process your data when we have a lawful basis to do so.
4. Legal Basis for Processing
We rely on the following legal bases:
- Consent – when you opt in to contact or marketing communications
- Contractual necessity – when you become a customer or supplier
- Legal obligation – for regulatory or audit purposes
- Legitimate interests – to improve services or maintain business continuity
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Regulatory authorities (e.g. MHRA), if required
- Service providers (e.g. web hosting, CRM tools) under data processing agreements.
- Legal or compliance professionals, when necessary
6. How We Store and Protect Your Data
Your data is stored securely within the UK or EEA. We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss.
Data is only retained for as long as necessary to fulfil its intended purpose or to meet regulatory requirements.
7. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion or restriction of your data
- Object to certain uses of your data
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email: info@medsupply.co.uk
8. Cookies and Analytics
Our website uses minimal cookies to enhance user experience and collect anonymous analytics data. You will be notified on your first visit and can manage preferences at any time.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in legislation or business practices. The latest version will always be available on this page.
10. Contact Us
If you have any questions about this policy or your personal data, please contact:
Email: info@medsupply.uk
Address: Unit 20A, Neptune Industrial Estate, Tithe Street, Leicester, LE5 4BN,
Phone: 0116 482 2365